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The Pursuit of Service Excellence

Customer Service is a broad term that can mean different things to different people across the metals industry. At O’Neal Steel, our brand of customer service drives us to understand customer needs, and our service efforts are focused on providing our customers with a top tier experience. We strive to make it easy for customers… Read More

The Impact of E-Commerce in B2B

There is no denying e-commerce has completely revolutionized growth across the globe for businesses. While these platforms were initially targeted toward B2C sales, the acceleration of growth in B2B e-commerce is undeniable. In 2018, business sales through direct websites and other online marketplaces grew to more than $1 trillion—accounting for approximately 7% of all B2B… Read More

Embracing Technology

Recently, I had the pleasure of spending an afternoon with a small startup technology company and was amazed by the energy, passion, and natural curiosity demonstrated by this impressive group of 20-somethings. They were truly curious about our business and how technology could help us improve. The ideas they had seemed to flow freely, and… Read More